I’m a great fan of free and good products. And one of them that I use is Idea Informer, a simple but effective online feedback system. You can see it in action on a site implemented by me, www.hdmag.ro.
Anyway… because I liked it so much I wanted to show my appreciation by donating some money. But there is no donation option on the site. So I suggested the idea of creating an option for that. The reply was:
We are happy to provide free service for our users. If you like it and want to help, please recommend it to your friends. We will appreciate it!
What can I say more? They also provide good customer relations.